WHEN WILL MY ORDER SHIP?
Orders placed Monday – Friday before 12PM PDT will ship the same business day. Orders placed on Saturday or Sunday will process for shipment the following business day.

HOW DO I CONTACT YOU?
Please email us at [email protected]

WHY HAVEN’T I RECEIVED A RESPONSE FROM YOU?
Our business hours are Monday to Friday, 9PM-5:30PM PDT and we unfortunately do not operate on weekends and public holidays.

I ACCIDENTALLY ENTERED THE INCORRECT SHIPPING ADDRESS – CAN YOU CHANGE IT FOR ME?
If your order has not yet been shipped we may be able to amend your shipping label accordingly. Please contact us immediately and send your request to [email protected]

Regrettably, if your order has already been packed and/or dispatched then we sadly cannot make any changes for you.

CAN I CHANGE MY SIZE OR CANCEL MY ORDER AFTER IT HAS BEEN PLACED?
We do our best to process and ship orders as soon as possible, so while we would love to– regrettably we cannot always honor these changes or shopbops.

WHY HAVE YOUR SHIPPING & RETURN PRICES INCREASED?
We are sorry but yes, it’s true. Due to the impact peak volumes have had on shipping streams, our carriers have raised their rates. We have regrettably had to implement an increase in both our original return and shipping charges. We truly wish were were able to take on these increases and hope to be able to lower these costs soon.

When will I receive my order?

The delivery date will depend on when your order is placed and the shipping method selected. All orders placed Monday – Friday before 2pm PDT will ship the same day. Orders placed during weekends and public holidays will be shipped the following business day.

I still haven’t received my order! What should I do?

If you’ve yet to receive your order we recommend you first check your tracking information to confirm whether your order is outside of the estimated delivery window for the selected shipping method.

If you are experiencing any issues with the delivery of your parcel or if the order has far exceeded the estimated delivery time frame, please get in touch with us as soon as possible so we can assist you. We can assist by filing a missing parcel investigation with our carrier on your behalf. The investigation can take between 7 – 10 business days and may require a signed affidavit as well as your complete cooperation with the investigation requirements. If the claim is approved a refund will be issued to the approved form of payment.

What if my order is not received?

If your order has not been delivered within the estimated window, please contact us at [email protected] . Please be sure to include your order number and confirm your shipping address.

Do you offer rush shipping options?

We currently offer three shipping options that are faster than our standard shipping method. Priority 2 – 4 business days, Express 2 business days and Overnight.