If you are not completely happy with your purchase, we are happy to offer the option to return. Please read the following conditions carefully to ensure you are eligible to return.
To ensure your return is processed promptly and correctly please note the following.
Eligible returns shipped back within 30 days from the date of delivery are accepted for either refund or exchange.
Items must be in new and unused condition with all original labels/tags attached.
Items must be unaltered, undamaged and unwashed and free from any markings, make-up, self tanner, odors, pet hair, perfumes, deodorant and detergent.
For health reasons and personal hygiene, swimwear, underwear, activewear, bodysuits, bracelets, earrings, necklaces and Loving Tan products are not eligible for return.
Shoes must be tried indoors and free of any scuffs or markings
If you believe your product is damaged or faulty please send a photo and description of the fault along with the order number to [email protected] * A faulty item claim must be made within 14 days time of receiving the goods.
Items marked “FINAL SALE” are not eligible for return for a refund . Exchanges for the same style/color can be made depending on product availability.
If returning for a refund $7.95 will be deducted from your refund amount.
shopbops is not responsible for non-shopbops items mistakenly returned, as we may not be able to recover these items.
Refunds will be issued back to the original form of payment.
$7.95 will be deducted from your refund amount per return shipment.
Please allow up to 7 business days for funds to post to your account.
For returns outside of the United States please submit your return request through our portal and send the item back to using the carrier of your choice.
International returns can only be accepted for a refund. Exchanges are not an option at this time.
Return processing may take up to 6 business days of receiving to complete.
We are unable to process refunds until your item is received and has been inspected by us.
Duties, taxes, and VAT are not refunded on international returns.
The cost of return shipping is at the customer’s expense, we do not refund or add credit for the cost of return postage.
We recommend you keep a copy of your return tracking number to allow you to track and monitor your return. We do not accept responsibility for items that are lost or damaged by your chosen courier when being returned to us.
OTHER CONDITIONS FOR RETURNS
A return request must be submitted in order for items returned to be eligible for a refund or exchange. You do not need to email or contact us prior to sending your return but we do encourage this for faulty products.
We do not accept responsibility for items that are lost or damaged by your chosen courier when being returned to us.
We inspect all return items upon receipt. Unless the product is faulty, if your returned goods are assessed as having been worn, damaged, altered, tags removed, or otherwise returned outside of the stipulated time frame, we will notify you of this assessment and the goods will be returned to you.
Unless the items are faulty, once we receive your return subject to the conditions above, we will issue a refund covering the cost of the item, excluding the shipping charges.
*Please note: A faulty item claim must be made within 14 days time of receiving the goods. Please email your order number, a description and photo of the fault to [email protected]